Overview
You can return all mineral system kits within 90 days for a full refund. The controller and cell must be returned to receive a refund. The plumbing kit, including the clear tee and other components used to hook up the system, and test strips do not need to be returned.
All other products purchased on this site can be returned for a full refund within 30 days of purchase.
Returns & Refunds
To complete your return, we require a receipt or proof of purchase. You can use any confirmation emails or shipping emails for this purpose.
Please get in touch with us to start the return process. We will request proof of purchase and email you a pre-paid return label with USPS. Please put the item in the original shipping box or any box or bubble mailer it fits in. Affix the provided mailing label and mail it from your mailbox or local USPS office.
Please email us once the item has been mailed. We will submit your refund using your original payment method as soon as we can verify from the tracking that the item was sent back.
Please note that your bank or credit card can take up to 14 days to reflect the refund on your account.
Late or missing refunds
If you haven’t received a refund, recheck your bank account.
Next, contact your credit card company. It may take extra time before your refund is officially posted.
If you’ve done this and still have not received your refund, please get in touch with us.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch with us.
Need help?
Contact us for questions related to refunds and returns.